In 2011, the Better Business Bureau (BBB) received over 7,000 complaints nation-wide regarding travel agencies. Many travelers still prefer to work with a travel agent rather than making their travel arrangements on their own using Internet resources, but choosing the wrong agent or agency can lead to disappointment.
- Do your own research. A personal referral always carries more weight. Ask your family members, friends, and business partners who they use and go to bbb.org to see how they rate.
- Use an agency you already know. If the company you work for uses an agency for their business travel and you like how they take care of you on business trips, ask if they are willing to help you with personal trips and vacations as well.
Interviewing a travel agency or travel agent
- Ask whether they provide trip details in writing and ask to see an example.




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