The Massachusetts Registry of Motor Vehicles (RMV) has just announced that driver’s license road tests can now be scheduled online. This should prove a welcome service to the 2,500 hundred people who take road tests in an average week – no more waiting on hold on the phone. It’s good timing because the folks at the RMV say that there is higher demand for road tests over the summer.

If you haven’t visited the MA RMV site lately, you might be surprised at all the things you can now do online. The site has experienced a 39% growth in traffic over the last year, making it the “busiest branch” office, which helps to relieve enormous pressure from the 30 branch locations. The MA RMV serves more than 4.6 million drivers a year.

Here are just some of the services that you can now do online:

  • Apply for a learner’s permit or for a first-time license
  • Convert an out of state license
  • Renew a license, MA ID and registration
  • Sign up for a license renewal reminder
  • Enroll as an organ and tissue donor
  • Order a driving record, police crash report
  • Register for Fast Lane transponder
  • Pay tickets and citations
  • Access forms and publications
  • view license, registration, and title status

MA RMV adds more service representatives
The announcement about new online service follows a recent RMV announcement that it would be expanding customer service by adding 42 customer service representatives in front-line service positions and training 37 college interns to handle license and registration renewals in branches. As part of its ongoing partnership with AAA, it will also permanently open three new branches in AAA Southern New England offices – Worcester, Plymouth and Framingham. This will bring back Saturday service hours by July 1.

Follow news and updates from the Massachusetts Department of Transportation at Mass DOT on Twitter or on the MA DOT Transportation Blog.

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